Remote IT Support Specialist

Company Overview:
Upwork is a leading platform in the Remote Technology industry, connecting businesses with top talent worldwide. At Upwork, we have embraced a fully remote work culture, allowing our employees to work from anywhere in the USA. We prioritize flexibility, collaboration, and innovation in all aspects of our operations.

Position Summary:
As a Remote IT Support Specialist at Upwork, you will play a crucial role in ensuring the smooth operation of our technical systems and providing support to our distributed team members. This is a fully remote position that offers the opportunity to work from the comfort of your own home while contributing to a dynamic and fast-paced work environment.

Key Responsibilities:
- Provide technical support to internal team members on software, hardware, and network-related issues
- Troubleshoot and resolve IT issues efficiently to minimize downtime
- Assist in the setup and maintenance of remote workstations and equipment
- Collaborate with cross-functional teams to implement IT solutions and improvements
- Document and update IT processes and procedures for knowledge sharing

Required Qualifications:
- Proven experience as an IT Support Specialist or similar role
- Strong knowledge of IT systems, networks, and cybersecurity best practices
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a remote team
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- Home office setup with a quiet, distraction-free environment
- Minimum internet speed of 25 Mbps for seamless remote work
- Comfortable working across different time zones as needed

Desired Skills:
- Experience with remote collaboration tools such as Slack, Zoom, and Jira
- Familiarity with cloud-based technologies and SaaS platforms
- Strong interpersonal skills for effective virtual team communication
- Ability to adapt to changing priorities and handle multiple tasks simultaneously

Compensation & Benefits:
- Competitive annual salary range of $50,000 - $70,000 based on experience and qualifications
- Home office stipend or equipment provided to support remote work setup
- Flexible working hours with consideration for different time zones
- Virtual onboarding process for seamless integration into the team
- Remote team collaboration tools like Slack and Zoom
- Virtual team building activities to foster team spirit
- Occasional travel requirements for team meetups and conferences

How to Apply:
To apply for the Remote IT Support Specialist position at Upwork, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our remote team at Upwork.