Remote Live Chat Agent

Company Overview:
Wipro is a global leader in technology, consulting, and business process services, known for its innovative solutions and commitment to excellence. With a strong emphasis on remote work, Wipro values a diverse and inclusive work culture that empowers employees to thrive while working from anywhere in the USA.

Position Summary:
As a Remote Live Chat Agent at Wipro, you will play a crucial role in providing exceptional customer support through live chat interactions. This fully remote position offers the flexibility to work from the comfort of your home while delivering top-notch service to our clients.

Key Responsibilities:
- Engage with customers via live chat to resolve inquiries, provide product information, and offer assistance
- Maintain a high level of professionalism and empathy in all customer interactions
- Collaborate with team members to ensure consistent and accurate responses to customer queries
- Utilize various software tools to efficiently manage and track customer conversations

Required Qualifications:
- Proven experience in customer service or a related field
- Excellent written communication skills and ability to multitask in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and meet performance targets
- Proficient in using live chat software and CRM systems
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- Minimum internet speed of 25 Mbps for optimal performance
- Proficient in using remote collaboration tools such as Zoom, Slack, and Microsoft Teams
- Comfortable working in a flexible schedule with potential time zone requirements

Desired Skills:
- Previous experience in live chat customer support
- Knowledge of the tech industry and familiarity with troubleshooting technical issues
- Ability to adapt to new technologies and tools quickly
- Strong team player with excellent interpersonal skills for remote collaboration

Compensation & Benefits:
We offer a competitive annual salary range of $35,000 to $45,000 for this remote position, commensurate with experience. In addition, Wipro provides a home office stipend or equipment to support your remote work setup. Employees enjoy flexible working hours, virtual onboarding, and access to remote team collaboration tools for seamless communication.

How to Apply:
To apply for the Remote Live Chat Agent position at Wipro, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in working remotely with us. We look forward to reviewing your application and potentially welcoming you to our distributed team of professionals.