Remote Live Chat Agent

TransferWise is a leading financial technology company that revolutionizes the way money moves globally. With a strong commitment to transparency and cost-efficiency, TransferWise enables individuals and businesses to send money internationally at lower fees than traditional banks. Embracing a remote-first culture, TransferWise values diversity, inclusivity, and work-life balance for its employees.

Position Summary:
As a Remote Live Chat Agent at TransferWise, you will play a pivotal role in providing exceptional customer support through online chat channels. This fully remote position allows you to work from anywhere in the USA, offering flexibility and autonomy in your work environment. You will engage with customers in real-time, addressing inquiries, resolving issues, and ensuring a seamless user experience.

Key Responsibilities:
- Respond promptly to customer inquiries via live chat
- Provide accurate information on TransferWise products and services
- Assist customers with account-related queries and technical issues
- Escalate complex cases to appropriate teams for resolution
- Maintain high customer satisfaction through effective communication

Required Qualifications:
- Proven experience in customer service or support role
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using chat and CRM systems
- Strong problem-solving skills
- Reliable high-speed internet connection for uninterrupted chat interactions

Technical Requirements:
- Dedicated home office space conducive to remote work
- Minimum internet speed of 25 Mbps for seamless communication
- Availability to work within specified time zones for customer coverage

Desired Skills:
- Experience working in a remote team environment
- Familiarity with remote collaboration tools like Slack, Zoom, and Google Workspace
- Strong interpersonal skills for virtual team interactions
- Adaptability to changing work priorities in a remote setting

Compensation & Benefits:
The annual salary range for the Remote Live Chat Agent position at TransferWise is $40,000 - $55,000, commensurate with experience. In addition to competitive pay, TransferWise offers remote-specific benefits, including a home office stipend or equipment provision, flexible working hours to accommodate diverse schedules, and a virtual onboarding process for seamless integration into the remote team. Employees also enjoy access to communication tools and virtual team building activities to foster collaboration and engagement.

How to Apply:
To apply for the Remote Live Chat Agent position at TransferWise, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote team at TransferWise.

Join TransferWise and be part of a dynamic, remote-friendly company that values innovation, teamwork, and personal growth in a virtual work environment.