Remote Support Team Lead

Company Overview:
Deloitte is a renowned global leader in professional services, offering a wide range of services in audit, consulting, tax, and advisory. With a strong commitment to innovation and excellence, Deloitte embraces a remote-first culture that empowers employees to work from anywhere in the USA. Our remote work environment fosters collaboration, creativity, and work-life balance, ensuring our team members can thrive while delivering exceptional service to our clients.

Position Summary:
As a Remote Support Team Lead at Deloitte, you will play a crucial role in overseeing a team of remote customer support professionals. You will be responsible for ensuring high-quality support services are delivered to our clients while also driving team performance and fostering a positive team culture. This fully remote position offers a unique opportunity to lead a distributed team and make a significant impact in the remote customer support industry.

Key Responsibilities:
- Manage and lead a team of remote customer support specialists
- Monitor team performance and provide coaching and feedback to team members
- Ensure timely resolution of customer inquiries and issues
- Collaborate with cross-functional teams to improve support processes and procedures
- Implement strategies to enhance customer satisfaction and retention
- Track and report key performance metrics to senior management

Required Qualifications:
- 3+ years of experience in a customer support role, with at least 1 year in a leadership or supervisory position
- Proven track record of delivering high-quality customer service in a remote work environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to effectively manage a remote team and drive team performance
- Bachelor's degree in business administration or a related field

Technical Requirements:
- Dedicated home office with high-speed internet connection
- Proficiency in remote collaboration tools such as Slack, Zoom, and Google Workspace
- Ability to work effectively in a remote team environment across different time zones
- Familiarity with project management tools like Asana or Trello

Desired Skills:
- Experience with CRM software
- Knowledge of customer support best practices
- Certification in customer service or leadership training
- Multilingual proficiency is a plus

Compensation & Benefits:
- Competitive annual salary range: $65,000 - $80,000, commensurate with experience
- Home office stipend or equipment provided
- Health, dental, and vision insurance
- 401(k) retirement savings plan
- Flexible working hours with consideration for different time zones
- Virtual team building activities and professional development opportunities

How to Apply:
To apply for the Remote Support Team Lead position at Deloitte, please submit your resume and a cover letter highlighting your relevant experience and qualifications to our online career portal. Our virtual onboarding process ensures a seamless transition into our remote work environment. We look forward to welcoming a talented and dedicated professional to our remote customer support team at Deloitte.