Remote Support Team Lead

Company Overview:
Deloitte is a renowned global leader in professional services, offering a wide range of consulting, audit, tax, and advisory services to clients worldwide. At Deloitte, we have embraced a remote-first work culture, providing our employees with the flexibility to work from anywhere in the USA while maintaining high standards of collaboration and productivity.

Position Summary:
Deloitte is seeking a Remote Support Team Lead to oversee and manage our remote customer support team. This role involves leading a team of support specialists to deliver exceptional service to our clients, ensuring timely resolution of inquiries and issues.

Key Responsibilities:
- Lead and mentor a team of remote support specialists, providing guidance and support
- Monitor team performance and ensure service level agreements are met
- Handle escalated customer inquiries and issues, resolving them efficiently
- Collaborate with cross-functional teams to improve support processes and systems
- Develop and implement training programs for ongoing team development

Required Qualifications:
- Proven experience in a customer support role, with at least 2 years in a leadership position
- Strong communication and problem-solving skills
- Ability to work effectively in a remote team environment
- Proficient in using remote collaboration tools such as Slack, Zoom, and Jira
- Bachelor's degree in a related field or equivalent work experience

Technical Requirements:
- Dedicated home office space with high-speed internet connection
- Ability to work flexible hours to accommodate team and client needs across different time zones
- Proficiency in using video conferencing tools for virtual meetings

Desired Skills:
- Experience with implementing customer support tools or CRM systems
- Knowledge of data analysis and reporting for support metrics
- Ability to adapt to changing priorities in a fast-paced environment

Compensation & Benefits:
We offer a competitive annual salary range of $60,000 - $80,000 for the Remote Support Team Lead position, commensurate with experience. In addition, Deloitte provides remote-specific benefits, including a home office stipend or equipment allowance, flexible working hours, and virtual team building activities. Our virtual onboarding process ensures a smooth transition into your role, and occasional team meetups may require travel.

How to Apply:
To apply for the Remote Support Team Lead position at Deloitte, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our remote team at Deloitte.