Remote Support Team Lead

Company Overview:
HubSpot is a leading remote-first company in the Remote Customer Support industry, known for its innovative solutions and customer-centric approach. At HubSpot, we embrace and champion remote work, allowing our employees to work from anywhere in the USA. Our remote work culture fosters collaboration, creativity, and work-life balance, ensuring that our team members can thrive in their roles while enjoying the flexibility of remote work.

Position Summary:
HubSpot is seeking a Remote Support Team Lead to join our dynamic team. As a Remote Support Team Lead, you will be responsible for overseeing a team of remote support specialists, ensuring exceptional customer service delivery and team performance. This role requires a strong leader who can effectively manage a distributed team and drive results in a remote work environment.

Key Responsibilities:
- Lead and mentor a remote support team to deliver high-quality customer service
- Monitor team performance and provide feedback to improve support processes
- Collaborate with cross-functional teams to address customer issues and enhance support strategies
- Develop and implement training programs for support specialists to enhance their skills
- Analyze support metrics and generate reports to track team performance and customer satisfaction

Required Qualifications:
- 3+ years of experience in a customer support role, with at least 1 year in a leadership position
- Proven track record of managing remote teams and driving results in a virtual work environment
- Excellent communication and interpersonal skills to engage with team members and customers effectively
- Strong problem-solving abilities to address complex customer issues and drive resolutions remotely
- Proficiency in remote collaboration tools such as Slack, Zoom, and Helpdesk software

Technical Requirements:
- Dedicated home office setup with a reliable internet connection (minimum speed of 25 Mbps)
- Ability to work flexible hours to accommodate team meetings and customer support needs (EST time zone preferred)
- Proficient in using virtual team collaboration tools and platforms for seamless communication and project management

Desired Skills:
- Experience with CRM systems and customer support software
- Knowledge of best practices for remote team collaboration and communication
- Ability to adapt to changing priorities and work effectively in a fast-paced remote environment

Compensation & Benefits:
The annual salary range for the Remote Support Team Lead position at HubSpot is $60,000 - $80,000, commensurate with experience. In addition to competitive compensation, we offer remote-specific benefits, including:
- Home office stipend or equipment provided
- Flexible working hours with consideration for time zone requirements
- Virtual onboarding process and ongoing training opportunities
- Remote team collaboration tools such as Slack, Zoom, and Jira
- Virtual team building activities and social events
- Occasional travel requirements for team meetups (expenses covered by the company)

How to Apply:
To apply for the Remote Support Team Lead position at HubSpot, please submit your resume and a cover letter highlighting your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to our remote team at HubSpot.