Remote Technical Support Engineer

Company Overview:
TCS is a leading provider of remote customer support solutions, dedicated to delivering exceptional service to clients across various industries. Our company thrives on innovation and values a remote-first work culture that promotes work-life balance and flexibility. With a strong emphasis on collaboration and communication, TCS offers employees the opportunity to work from anywhere in the USA, fostering a diverse and inclusive remote work environment.

Position Summary:
As a Remote Technical Support Engineer at TCS, you will play a crucial role in providing top-tier technical assistance to our clients. This fully remote position requires a self-motivated individual with excellent problem-solving skills and a passion for delivering exceptional customer service. You will have the opportunity to work independently while also collaborating with a distributed team to ensure seamless support for our clients.

Key Responsibilities:
- Provide technical support to clients via phone, email, or chat channels
- Troubleshoot and resolve technical issues related to software applications or hardware products
- Document support interactions and solutions in the company's CRM system
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Continuously improve technical knowledge and stay updated on industry trends

Required Qualifications:
- Proven experience in a technical support role
- Strong communication and customer service skills
- Ability to work independently and efficiently in a remote setting
- Excellent problem-solving abilities and attention to detail
- Time management skills to meet deadlines and prioritize tasks effectively

Technical Requirements:
- Dedicated home office space with a reliable internet connection
- Minimum internet speed of 25 Mbps for seamless remote work
- Comfortable working across different time zones as needed for client support
- Proficiency in using remote collaboration tools such as Slack, Zoom, and Jira

Desired Skills:
- Certifications in relevant technical areas (e.g., CompTIA, Microsoft)
- Experience with CRM systems or ticketing platforms
- Familiarity with ITIL best practices
- Ability to adapt to changing priorities and handle multiple tasks simultaneously

Compensation & Benefits:
- Competitive annual salary range of $50,000 - $70,000, commensurate with experience
- Home office stipend or equipment provided to support remote work setup
- Flexible working hours with consideration for different time zones
- Virtual onboarding process to facilitate a smooth transition into the role
- Access to remote team collaboration tools for seamless communication and project management
- Virtual team building activities to foster camaraderie among distributed team members
- Occasional travel requirements for team meetups and training sessions

How to Apply:
To apply for the Remote Technical Support Engineer position at TCS, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our remote team dedicated to providing exceptional customer support.