Remote Technical Support Engineer

Company Overview:
Ro is a leading player in the Remote Customer Support industry, providing innovative healthcare solutions to individuals across the USA. Our company culture thrives on remote work, offering employees the flexibility to work from anywhere in the country. We believe in fostering a collaborative and inclusive environment, even in a distributed team setup.

Position Summary:
As a Remote Technical Support Engineer at Ro, you will play a crucial role in providing technical assistance to our customers. This fully remote position requires a dedicated individual who excels in problem-solving and has a passion for delivering exceptional customer support experiences.

Key Responsibilities:
- Respond to customer inquiries and provide technical support via email, chat, or phone.
- Troubleshoot and resolve technical issues related to our products and services.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with cross-functional teams to escalate complex technical issues.

Required Qualifications:
- Proven experience in a technical support role, preferably in a remote setting.
- Excellent communication skills and the ability to explain technical information clearly to non-technical users.
- Strong problem-solving skills and attention to detail.
- Self-motivated with the ability to work independently in a remote environment.
- Reliable high-speed internet connection and a dedicated home office setup.

Technical Requirements:
- Minimum internet speed of 25 Mbps for both download and upload.
- Proficiency in using remote collaboration tools such as Slack, Zoom, and Jira.
- Ability to work in Eastern or Central time zone for team meetings and collaboration.

Desired Skills:
- Experience with healthcare or telemedicine technology.
- Familiarity with CRM systems and ticketing platforms.
- Multilingual proficiency to assist a diverse customer base.

Compensation & Benefits:
- Competitive annual salary range of $55,000 to $70,000, commensurate with experience.
- Home office stipend provided for equipment or ergonomic needs.
- Health, dental, and vision insurance coverage.
- Flexible working hours to accommodate work-life balance.
- Virtual team building activities and professional development opportunities.

How to Apply:
To apply for the Remote Technical Support Engineer position at Ro, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. Our virtual hiring process includes initial interviews conducted via video conferencing. We look forward to welcoming you to our remote team at Ro!