Remote Technical Support Engineer

Company Overview:
Intuit is a leading technology company known for its innovative financial management solutions. At Intuit, we have embraced a fully remote work culture, allowing our employees to work from anywhere in the USA. Our commitment to remote work not only fosters a diverse and inclusive workforce but also enables our team members to achieve a healthy work-life balance.

Position Summary:
As a Remote Technical Support Engineer at Intuit, you will play a crucial role in providing exceptional customer support for our remote customer base. You will leverage your technical expertise to troubleshoot and resolve customer issues, ensuring a seamless experience with our products.

Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via email, chat, or phone.
- Diagnose and resolve technical issues related to Intuit's software products.
- Collaborate with cross-functional teams to escalate and resolve complex customer problems.
- Document customer interactions and solutions accurately in the system.

Required Qualifications:
- 2+ years of experience in technical support or a related field.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent communication skills and customer-oriented approach.
- Proficiency in remote communication tools and platforms.
- Reliable high-speed internet connection.
- Ability to work independently and efficiently in a remote setting.

Technical Requirements:
- Dedicated home office space conducive to remote work.
- Minimum internet speed of 25 Mbps for optimal performance.
- Availability to work within Pacific to Eastern time zones.
- Proficiency in using collaboration tools like Slack, Zoom, and Google Workspace.

Desired Skills:
- Experience in software troubleshooting and debugging.
- Familiarity with financial management software.
- Prior experience working in a remote team environment.
- Strong multitasking abilities and adaptability to changing priorities.

Compensation & Benefits:
Salary Range: $55,000 - $70,000 per year, commensurate with experience.
- Home office stipend or equipment provided.
- Health, dental, and vision insurance benefits.
- 401(k) retirement plan with company match.
- Flexible working hours to accommodate personal and professional commitments.

How to Apply:
To apply for the Remote Technical Support Engineer position at Intuit, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Intuit.

At Intuit, we believe in empowering our employees to excel in a remote work environment while fostering a strong sense of collaboration and community. Join us in shaping the future of financial technology through innovation and inclusivity.