Remote Technical Support Engineer

Company Overview:
Fiverr is a leading online marketplace that connects businesses with freelancers offering digital services in various categories. With a strong commitment to remote work culture, Fiverr embraces a distributed team model that allows employees to work from anywhere in the USA. The company fosters a collaborative and inclusive environment, leveraging technology to ensure seamless communication and productivity among remote team members.

Position Summary:
As a Remote Technical Support Engineer at Fiverr, you will play a crucial role in providing top-notch customer support to our users. This fully remote position offers the flexibility to work from anywhere in the USA, contributing to Fiverr's mission of empowering freelancers and businesses to collaborate effectively in the digital world.

Key Responsibilities:
- Respond to customer inquiries and technical issues through various communication channels
- Troubleshoot and resolve software or platform-related problems
- Document and escalate complex technical issues to the appropriate teams
- Collaborate with cross-functional teams to improve user experience and service quality

Required Qualifications:
- Proven experience in technical support or customer service roles
- Excellent communication skills and ability to explain technical concepts clearly
- Strong problem-solving skills and attention to detail
- Self-motivated with the ability to work independently in a remote setting
- Proficient in using remote collaboration tools for team communication

Technical Requirements:
- Dedicated home office setup with high-speed internet connection
- Ability to work flexible hours to accommodate different time zones within the USA
- Familiarity with remote work tools such as Zoom, Slack, and Google Workspace
- Comfortable with virtual onboarding processes and training sessions

Desired Skills:
- Experience in SaaS or e-commerce industry
- Multilingual proficiency for assisting a diverse customer base
- Knowledge of basic coding languages like HTML, CSS, or JavaScript
- Prior experience with CRM software for ticket management

Compensation & Benefits:
Salary Range: $50,000 - $70,000 per year, commensurate with experience
- Remote work benefits including home office stipend or equipment provision
- Flexible working hours with consideration for different time zones
- Virtual team building activities and collaboration tools to foster a connected remote work environment
- Opportunities for career growth and professional development

How to Apply:
To apply for the Remote Technical Support Engineer position at Fiverr, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Fiverr.