Remote Technical Support Engineer

Company Overview:
Hotjar is a leading player in the remote customer support industry, committed to providing innovative solutions to enhance customer experience. Our company thrives on a fully remote work culture, enabling employees to work from anywhere in the USA. At Hotjar, we value diversity, inclusivity, and collaboration within our distributed team.

Position Summary:
As a Remote Technical Support Engineer at Hotjar, you will play a crucial role in providing top-notch technical assistance to our customers. This remote position offers the flexibility to work from any location within the USA, ensuring a healthy work-life balance.

Key Responsibilities:
- Respond to customer inquiries and provide technical support via email, chat, or phone.
- Troubleshoot and resolve technical issues related to Hotjar products.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Document customer interactions and feedback to improve support processes.

Required Qualifications:
- Proven experience in a technical support role.
- Strong communication skills and customer-oriented approach.
- Ability to work independently in a remote setting.
- Proficiency in using remote collaboration tools.
- Reliable high-speed internet connection.
- Comfortable working flexible hours to accommodate various time zones.

Technical Requirements:
- Dedicated home office setup conducive to remote work.
- Minimum internet speed of 25 Mbps for seamless communication.
- Availability to work within specific time zones as per business needs.

Desired Skills:
- Familiarity with CRM systems and helpdesk software.
- Experience in SaaS or tech industry support roles.
- Ability to multitask and prioritize tasks effectively.
- Proactive attitude towards problem-solving.
- Strong team player with excellent interpersonal skills.

Compensation & Benefits:
We offer a competitive annual salary range of $60,000 - $80,000 for this remote position, commensurate with experience. In addition, Hotjar provides a home office stipend or equipment, flexible working hours to accommodate your schedule, and virtual onboarding processes. Our remote team benefits from various collaboration tools, virtual team building activities, and occasional travel requirements for team meetups.

How to Apply:
To join our dynamic team at Hotjar, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote workforce.