Remote Technical Support Engineer

Company Overview:
Stripe is a leading technology company in the remote customer support industry. Our culture embraces remote work, allowing employees to work from anywhere in the USA. We believe in fostering a collaborative and inclusive environment that empowers our team members to excel in their roles while maintaining a healthy work-life balance.

Position Summary:
As a Remote Technical Support Engineer at Stripe, you will play a crucial role in providing exceptional technical support to our customers. You will troubleshoot and resolve technical issues, deliver timely solutions, and ensure a seamless customer experience. This fully remote position offers the flexibility to work from any location within the USA.

Key Responsibilities:
- Respond to customer inquiries and technical issues via email, chat, or phone
- Diagnose and troubleshoot software and hardware issues
- Collaborate with cross-functional teams to resolve complex technical problems
- Document support interactions and solutions accurately
- Identify and escalate priority issues to the appropriate teams

Required Qualifications:
- Proven experience in technical support or a similar customer-facing role
- Strong communication skills and the ability to explain technical concepts clearly
- Proficiency in troubleshooting software and hardware issues
- Self-motivated with the ability to work independently in a remote setting
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- High-speed internet connection with a minimum speed of 25 Mbps for downloads and 10 Mbps for uploads
- Proficient in using remote collaboration tools such as Zoom, Slack, and Jira
- Comfortable working in a distributed team across different time zones
- Availability for occasional team meetings during Pacific Time Zone working hours

Desired Skills:
- Familiarity with programming languages such as Python, Java, or JavaScript
- Experience working in a remote-first or distributed team environment
- Strong problem-solving skills and a proactive approach to customer support
- Ability to adapt to changing priorities and handle multiple tasks simultaneously

Compensation & Benefits:
The annual salary range for the Remote Technical Support Engineer position at Stripe is $60,000 - $80,000, commensurate with experience. In addition, we offer remote-specific benefits such as a home office stipend or equipment provision, flexible working hours to accommodate different time zones, virtual onboarding process, and virtual team building activities. Our communication tools include Slack, Zoom, and Google Workspace to facilitate seamless collaboration among distributed teams.

How to Apply:
To apply for the Remote Technical Support Engineer position at Stripe, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Stripe.