Site Reliability Engineer at ServiceNow, Baltimore, Maryland

Company Overview ServiceNow is a leading technology company headquartered in Santa Clara, California, with a significant presence in Baltimore, Maryland. We specialize in cloud-based solutions that streamline and automate IT services and operations for organizations worldwide. Our innovative platform helps businesses enhance productivity, improve customer experiences, and drive digital transformation. Key Responsibilities for Site Reliability Engineer As a Site Reliability Engineer at ServiceNow in Baltimore, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems. Your primary responsibilities will include: - Developing tools and automation to monitor, manage, and maintain the reliability of our infrastructure - Collaborating with cross-functional teams to identify and resolve issues impacting system reliability - Implementing best practices for system deployment, configuration, and maintenance - Participating in on-call rotations to provide timely responses to system incidents and outages - Continuously optimizing system performance and reliability through proactive monitoring and capacity planning Required Qualifications To excel in this role, you must possess the following qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - Proven experience as a Site Reliability Engineer or in a similar role - Strong expertise in scripting languages such as Python, Bash, or Perl - Proficiency in Linux system administration and troubleshooting - Experience with cloud technologies, preferably AWS or Azure - Solid understanding of networking concepts and protocols - Excellent problem-solving skills and the ability to work effectively in a fast-paced environment Desired Skills While not mandatory, the following skills would be advantageous for the role: - Certification in AWS or Azure - Experience with containerization technologies like Docker or Kubernetes - Knowledge of configuration management tools such as Ansible or Puppet - Familiarity with monitoring tools like Nagios, Prometheus, or Grafana Compensation & Benefits The annual salary range for the Site Reliability Engineer position at ServiceNow in Baltimore, Maryland, is competitive and based on experience, ranging from $110,000 to $140,000. In addition to competitive pay, we offer a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and professional development opportunities. How to Apply If you are passionate about ensuring the reliability and performance of cutting-edge technology solutions, and meet the qualifications outlined above, we invite you to apply for the Site Reliability Engineer position at ServiceNow in Baltimore, Maryland. Please submit your resume and a cover letter highlighting your relevant experience and skills via our company website's careers page. We look forward to reviewing your application and potentially welcoming you to our dynamic team.