Technical Support Engineer at Oracle, Charlotte, North Carolina

Company Overview:
Oracle is a globally renowned technology company specializing in cloud applications and platform services. With a strong focus on innovation and cutting-edge solutions, Oracle is a leader in providing integrated business software and hardware systems to organizations worldwide.

Key Responsibilities for Technical Support Engineer:
- Provide technical support to customers regarding Oracle products, resolving inquiries and issues efficiently and professionally.
- Collaborate with internal teams to troubleshoot complex technical problems and provide timely solutions.
- Document support interactions and solutions accurately in the ticketing system for future reference and continuous improvement.
- Conduct root cause analysis to identify and address recurring technical issues, contributing to product enhancements.
- Deliver exceptional customer service by ensuring timely responses and maintaining high levels of customer satisfaction.

Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support or a similar role within the technology industry.
- Strong knowledge of database management systems, SQL, and troubleshooting methodologies.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Problem-solving skills with a customer-oriented approach to provide effective solutions.

Desired Skills:
- Certification in Oracle products or related technologies.
- Familiarity with cloud computing and virtualization technologies.
- Experience with scripting languages such as Python, Perl, or PowerShell.
- Knowledge of ITIL practices and incident management processes.
- Ability to work in a fast-paced environment and adapt to changing priorities.

Compensation & Benefits:
The annual salary range for the Technical Support Engineer position at Oracle in Charlotte, North Carolina is $70,000 - $90,000, commensurate with experience and qualifications. Benefits include health insurance, retirement plans, paid time off, professional development opportunities, and employee discounts on Oracle products and services.

How to Apply:
To apply for the Technical Support Engineer position at Oracle in Charlotte, North Carolina, please visit our careers page on the Oracle website and submit your resume along with a cover letter outlining your relevant experience and qualifications for the role. Thank you for considering a career with Oracle.