Technical Support Engineer at Oracle, Charlotte, North Carolina

Company Overview: Oracle is a globally renowned technology company specializing in cloud applications and platform services. With a strong focus on innovation and cutting-edge solutions, Oracle is a leader in providing integrated business software and hardware systems to organizations worldwide. Key Responsibilities for Technical Support Engineer: - Provide technical support to customers regarding Oracle products, resolving inquiries and issues efficiently and professionally. - Collaborate with internal teams to troubleshoot complex technical problems and provide timely solutions. - Document support interactions and solutions accurately in the ticketing system for future reference and continuous improvement. - Conduct root cause analysis to identify and address recurring technical issues, contributing to product enhancements. - Deliver exceptional customer service by ensuring timely responses and maintaining high levels of customer satisfaction. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in technical support or a similar role within the technology industry. - Strong knowledge of database management systems, SQL, and troubleshooting methodologies. - Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. - Problem-solving skills with a customer-oriented approach to provide effective solutions. Desired Skills: - Certification in Oracle products or related technologies. - Familiarity with cloud computing and virtualization technologies. - Experience with scripting languages such as Python, Perl, or PowerShell. - Knowledge of ITIL practices and incident management processes. - Ability to work in a fast-paced environment and adapt to changing priorities. Compensation & Benefits: The annual salary range for the Technical Support Engineer position at Oracle in Charlotte, North Carolina is $70,000 - $90,000, commensurate with experience and qualifications. Benefits include health insurance, retirement plans, paid time off, professional development opportunities, and employee discounts on Oracle products and services. How to Apply: To apply for the Technical Support Engineer position at Oracle in Charlotte, North Carolina, please visit our careers page on the Oracle website and submit your resume along with a cover letter outlining your relevant experience and qualifications for the role. Thank you for considering a career with Oracle.