Tour Guide at Westin Hotels, Windsor, Ontario

Company Overview: Westin Hotels is a renowned global hospitality brand known for its luxurious accommodations and exceptional guest services. With a prime location in Windsor, Ontario, Westin Hotels offers a premium experience for travelers seeking comfort and sophistication during their stay. Key Responsibilities For Tour Guide: - Conduct informative and engaging tours of the hotel premises, highlighting key features and amenities to enhance guests' experience. - Provide historical and cultural insights about Windsor and the surrounding area during tours. - Ensure the safety and well-being of tour participants throughout the duration of the tour. - Answer guests' questions and provide recommendations to enhance their overall stay at Westin Hotels. - Collaborate with the hotel's concierge team to coordinate tour schedules and optimize guest satisfaction. Required Qualifications: - Proven experience as a tour guide or in a customer-facing role within the hospitality industry. - Excellent communication and presentation skills to effectively convey information to diverse groups of guests. - Strong knowledge of Windsor's local attractions, history, and culture. - Ability to adapt to changing circumstances and provide exceptional customer service in a fast-paced environment. - Fluency in English; additional language skills are an asset. Desired Skills: - Certification in tourism, hospitality, or a related field. - Familiarity with customer relationship management (CRM) systems for guest interactions and feedback collection. - First aid certification or willingness to obtain one. - Strong interpersonal skills to build rapport with guests and create memorable experiences. - Flexibility to work varying shifts, including evenings, weekends, and holidays. Compensation & Benefits: The annual salary range for the Tour Guide position at Westin Hotels in Windsor, Ontario, Canada is between $30,000 to $40,000 CAD, commensurate with experience and qualifications. In addition to competitive pay, employees enjoy benefits such as health and dental insurance, retirement savings plans, employee discounts on accommodation and dining, and opportunities for professional development and growth within the company. How to Apply: To apply for the Tour Guide position at Westin Hotels in Windsor, Ontario, please submit your resume and a cover letter outlining your relevant experience and interest in the role. Applications can be sent through the careers section of the Westin Hotels website or directly to the hotel's human resources department. We thank all applicants for their interest; however, only those selected for an interview will be contacted.