Policy Analyst at Service Canada, Burlington, Ontario in Burlington

Company Overview Service Canada is the federal government’s front‑line delivery organization, providing Canadians with access to a wide range of programs and services, including Employment Insurance, Canada Pension Plan, and Social Insurance Number issuance. Operating under Employment and Social Development Canada, Service Canada’s mission is to improve the lives of Canadians through efficient, accessible, and high‑quality public services. The Burlington office supports regional policy development and implementation for Ontario, working closely with other federal departments, provincial partners, and stakeholder groups. Key Responsibilities For Policy Analyst - Conduct research and analysis on existing and proposed federal policies related to employment, social benefits, and service delivery, ensuring alignment with legislative requirements and government priorities. - Prepare briefing notes, policy memos, and impact assessments for senior managers and decision‑makers, clearly articulating findings, options, and recommendations. - Collaborate with program managers, legal advisors, and external stakeholders to gather data, validate assumptions, and incorporate feedback into policy drafts. - Monitor and evaluate the performance of implemented policies, using quantitative and qualitative metrics to identify areas for improvement and report outcomes to the Ministerial Office. - Contribute to the development of regulatory instruments, guidelines, and standard operating procedures, ensuring consistency across Service Canada’s national network. - Support the preparation of parliamentary committee submissions, public consultations, and stakeholder engagement events. - Maintain up‑to‑date knowledge of relevant legislation, Treasury Board policies, and emerging trends in public administration and social services. Required Qualifications - University degree in Public Policy, Economics, Political Science, Law, or a related discipline; a master’s degree is preferred. - Minimum of three (3) years of professional experience in policy analysis, research, or program evaluation within a government or public‑sector environment. - Demonstrated ability to interpret complex legislation, regulations, and Treasury Board directives. - Strong analytical skills with proficiency in statistical software (e.g., SPSS, SAS, R) and advanced Excel functions. - Excellent written and oral communication skills, with the ability to produce clear, concise, and evidence‑based documents for senior audiences. - Knowledge of the Canadian public‑service framework, including the Public Service Employment Act and the Values and Ethics Code for the Public Sector. - Canadian citizenship or permanent residency, and ability to obtain a security clearance as required. Desired Skills - Experience with stakeholder engagement and public consultation processes. - Familiarity with digital service delivery models and data‑driven decision‑making. - Project management certification (e.g., PMP, PRINCE2) or demonstrated project‑leadership experience. - Bilingual proficiency (English/French) is an asset. - Ability to work collaboratively in multidisciplinary teams and manage competing priorities under tight deadlines. Compensation & Benefits - Annual salary range: $73,000 – $95,000, commensurate with experience and qualifications. - Comprehensive federal pension plan with employer contributions. - Extended health, dental, and vision coverage for the employee and eligible dependents. - Paid vacation of 20 days per year, plus statutory holidays and additional leave for training or professional development. - Flexible work arrangements, including remote‑work options where operationally feasible. - Access to a range of employee assistance programs, wellness initiatives, and career‑development resources. How to Apply Interested candidates should submit an online application through the Government of Canada Jobs portal (www.canada.ca/jobs). The application must include a current résumé, a cover letter outlining how your experience meets the qualifications, and any relevant supporting documents (e.g., transcripts, certifications). Applications will be accepted until the closing date indicated on the posting. Only candidates selected for an interview will be contacted. Service Canada is an equal‑opportunity employer and values diversity in its workforce. All qualified applicants will receive consideration for employment without discrimination based on race, gender, age, disability, sexual orientation, or any other protected characteristic. Qualifications: Policy Analysis Certification Skills: Case management, Client services, Community outreach