Front Desk Agent at Air Canada Vacations, Calgary, Alberta in Calgary

Company Overview Air Canada Vacations is the premier leisure travel division of Air Canada, offering curated vacation packages, cruise experiences, and all‑inclusive resort stays to Canadian travellers. With a strong presence across the country and a commitment to delivering exceptional service, Air Canada Vacations combines the reliability of the nation’s flag carrier with the excitement of the tourism industry. Our Calgary office supports a growing client base in Alberta and the surrounding provinces, providing personalized travel solutions and fostering long‑term customer relationships. Key Responsibilities For Front Desk Agent - Greet visitors, clients and travel partners in a courteous and professional manner, ensuring a positive first impression of Air Canada Vacations. - Manage inbound and outbound telephone calls, respond to email inquiries, and provide accurate information on vacation packages, booking procedures, and travel policies. - Process reservations, amendments, cancellations and refunds using the company’s reservation system while adhering to Air Canada Vacations’ pricing and compliance guidelines. - Verify traveller documentation, including passports, visas and health requirements, and advise clients on any additional paperwork needed for international travel. - Maintain up‑to‑date client records in the CRM system, ensuring confidentiality and compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). - Coordinate with sales, operations and finance teams to resolve booking issues, handle special requests and ensure seamless hand‑over of itineraries. - Handle cash transactions, credit‑card authorisations and daily reconciliation of the front‑desk cash drawer in accordance with corporate financial controls. - Promote Air Canada Vacations’ loyalty programmes, travel insurance options and seasonal promotions to maximise revenue and client satisfaction. - Contribute to a clean, organized and welcoming front‑desk environment, including the preparation of daily reports and the upkeep of promotional materials. - Participate in ongoing training sessions, product knowledge updates and quality‑assurance audits to maintain high service standards. Required Qualifications - High school diploma or equivalent; post‑secondary education in hospitality, tourism or related field is an asset. - Minimum of 1‑2 years experience in a front‑desk, customer‑service or travel‑agency role, preferably within the hospitality or tourism sector. - Proficiency with reservation and CRM software (e.g., Sabre, Amadeus, Salesforce) and strong computer literacy (Microsoft Office Suite). - Excellent verbal and written communication skills in English; French language ability is considered a strong advantage. - Ability to work a flexible schedule, including evenings, weekends and statutory holidays, in accordance with the needs of the business. - Demonstrated attention to detail, strong organisational abilities and the capacity to manage multiple tasks in a fast‑paced environment. - Eligibility to work in Canada and a valid Alberta driver’s licence (if required for occasional client pick‑up duties). Desired Skills - Knowledge of Canadian travel regulations, visa requirements and health advisories. - Experience with sales‑oriented customer interactions and upselling travel products. - Conflict‑resolution and problem‑solving skills with a calm, solution‑focused approach. - Familiarity with Air Canada’s loyalty programmes (Aeroplan) and travel insurance offerings. - Ability to work collaboratively within a multicultural team and adapt to evolving business priorities. Compensation & Benefits - Annual salary range: $38,000 – $48,000 CAD, commensurate with experience and qualifications. - Comprehensive health, dental and vision coverage for the employee; optional extended coverage for eligible dependents. - Employer‑contributed Canada Pension Plan (CPP) and Employment Insurance (EI) premiums. - Paid vacation entitlement of 2 weeks per year, increasing to 3 weeks after five years of service. - Statutory holidays observed in Alberta, with additional paid days for company‑wide events. - Employee travel discounts on Air Canada Vacations packages, airline tickets and partner hotels. - Professional development opportunities, including tuition reimbursement for relevant courses and certifications. How to Apply Interested candidates should visit the Air Canada Vacations careers portal at www.aircanadavacations.com/careers, locate the “Front Desk Agent – Calgary” posting and submit an online application. Please attach a current résumé and a cover letter outlining your relevant experience and motivation for joining Air Canada Vacations. Applications will be reviewed on a rolling basis; early submission is encouraged. Only candidates selected for an interview will be contacted. Air Canada Vacations is an equal‑opportunity employer and welcomes applications from all qualified individuals, including Indigenous peoples, persons with disabilities, and members of visible minorities. Qualifications: Food Handler Certification Skills: Tour guiding, Local knowledge, Customer engagement