Front Desk Agent at Westin Hotels, Gatineau, Quebec in Gatineau

Company Overview Westin Hotels is a globally recognized hospitality brand known for delivering elevated guest experiences through thoughtful service, wellness‑focused amenities, and a commitment to sustainability. The Gatineau, Quebec location operates within the vibrant National Capital Region, offering both business and leisure travelers a refined stay in the heart of the city. As part of Marriott International, Westin Hotels adheres to the highest standards of operational excellence, employee development, and community engagement. Key Responsibilities For Front Desk Agent - Greet all guests with a warm, professional demeanor, ensuring a seamless check‑in and check‑out experience in accordance with Westin brand standards. - Accurately process reservations, cancellations, and modifications using the property management system (PMS) while maintaining confidentiality of guest information. - Respond promptly to guest inquiries, requests, and complaints, escalating issues to the Front Office Supervisor or Management when necessary to achieve resolution. - Manage cash handling, credit card authorizations, and nightly cash deposits in compliance with internal controls and Canadian financial regulations. - Coordinate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests such as room preferences, extra amenities, and special services. - Maintain an organized and presentable front desk area, including lobby signage, promotional materials, and guest correspondence. - Perform night audit duties, reconcile daily financial transactions, and generate reports for management review. - Uphold health, safety, and security protocols, including emergency procedures and compliance with local regulations. - Contribute to a positive team environment by assisting colleagues during peak periods and participating in ongoing training initiatives. Required Qualifications - Minimum high school diploma or equivalent; post‑secondary education in hospitality, tourism, or related field is an asset. - At least 1 year of front desk or guest services experience in a full‑service hotel or comparable hospitality setting. - Proficiency with industry‑standard property management systems (e.g., Opera, Maestro) and Microsoft Office Suite. - Strong command of English and French, both spoken and written, to serve the bilingual clientele of Gatineau. - Valid Canadian work permit or citizenship; eligibility to work in Canada without sponsorship. - Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional overtime. - Excellent interpersonal and communication skills, with a focus on delivering personalized service. Desired Skills - Knowledge of Westin’s “Heavenly Bed” and “WestinWORKOUT” wellness concepts to enhance guest interactions. - Experience handling group bookings and corporate accounts. - Certification in first aid, CPR, or WHMIS (Workplace Hazardous Materials Information System). - Familiarity with local attractions, transportation options, and business districts to provide informed recommendations. - Demonstrated problem‑solving abilities and a proactive approach to service recovery. Compensation & Benefits - Annual salary range: $34,000 – $42,000 CAD, dependent on experience and language proficiency. - Competitive hourly overtime rates in accordance with Quebec labour standards. - Comprehensive benefits package including health, dental, and vision coverage after 90 days of service. - Paid vacation accrual of 2 weeks per year, increasing to 3 weeks after five years of continuous employment. - Employee discount on room rates and food & beverage purchases at Westin Hotels worldwide. - Access to Marriott International’s career development programs, tuition reimbursement, and internal mobility opportunities. - Participation in the company’s wellness initiatives, including fitness‑center access and employee assistance program. How to Apply Interested candidates should submit a current résumé and a cover letter outlining relevant experience through the Westin Hotels careers portal at www.westin.com/careers. Please select “Front Desk Agent – Gatineau, QC” from the list of open positions. Applications will be reviewed on a rolling basis; only shortlisted applicants will be contacted for an interview. Westin Hotels is an equal‑opportunity employer and welcomes applicants from all backgrounds. Qualifications: Food Handler Certification Skills: Tour guiding, Local knowledge, Customer engagement