Dispatcher at UPS Canada, Vaughan, Ontario in Vaughan

Company Overview UPS Canada is a leading global provider of package delivery, freight forwarding, and supply‑chain management solutions. With a network that spans more than 200 countries and territories, UPS Canada supports businesses of all sizes across the country, delivering reliable, technology‑driven logistics services. The Vaughan, Ontario hub serves as a critical node for the Greater Toronto Area, handling high‑volume parcel and freight movements while maintaining the company’s standards for safety, on‑time performance, and customer satisfaction. Key Responsibilities For Dispatcher - Coordinate daily dispatch of UPS delivery vehicles, ensuring optimal routing based on traffic patterns, delivery windows, and load capacity. - Monitor real‑time GPS and telematics data to track vehicle locations, intervene when delays occur, and communicate corrective actions to drivers. - Serve as the primary point of contact for drivers, customers, and internal operations teams, providing timely updates on shipment status and addressing service exceptions. - Prepare and distribute shift schedules, manage shift changes, and maintain accurate records of driver hours in compliance with Canadian labour standards and collective agreements. - Collaborate with the Operations Manager and Safety Team to enforce compliance with provincial transportation regulations, vehicle inspection protocols, and UPS safety policies. - Generate daily performance reports, including on‑time delivery metrics, mileage, fuel consumption, and incident logs, and present findings to senior supervisors. - Participate in continuous‑improvement initiatives, suggesting process enhancements that increase efficiency, reduce costs, and improve driver satisfaction. Required Qualifications - Ontario Secondary School Diploma (OSSD) or equivalent; post‑secondary coursework in logistics, transportation, or business administration is an asset. - Minimum of two (2) years of experience in dispatch, transportation coordination, or a related logistics role, preferably within a high‑volume, time‑sensitive environment. - Valid Ontario driver’s licence (Class G) and a clean driving record; a commercial licence (Class A/B) is advantageous but not mandatory. - Proficiency with dispatch software (e.g., UPS WorldShip, Descartes, or similar) and strong command of Microsoft Office Suite, especially Excel. - Excellent verbal and written communication skills in English; French language ability is considered a plus. - Demonstrated ability to work rotating shifts, including evenings, nights, weekends, and holidays, in accordance with UPS operational requirements. - Knowledge of the Highway Traffic Act, Hours of Service regulations, and other relevant provincial transportation legislation. Desired Skills - Strong analytical mindset with the ability to interpret data and make rapid, informed decisions. - Effective problem‑solving skills, especially under pressure or during service disruptions. - Customer‑service orientation, with a focus on maintaining UPS’s reputation for reliability. - Ability to multitask and prioritize competing demands while maintaining attention to detail. - Team‑player attitude, capable of building collaborative relationships across diverse functional groups. - Familiarity with lean or Six Sigma principles is a plus. Compensation & Benefits - Competitive annual salary range: $45,000 – $55,000 CAD, dependent on experience and qualifications. - Shift differentials for evening, night, and weekend work. - Comprehensive health, dental and vision coverage for employee and eligible dependents. - Company‑matched RRSP contribution program. - Paid vacation (2 weeks) and statutory holidays in accordance with Ontario employment standards. - Employee assistance program, life and disability insurance, and access to UPS tuition assistance for further education. - Uniform allowance and access to on‑site fitness facilities at the Vaughan location. How to Apply Interested candidates should submit an up‑to‑date résumé and a brief cover letter outlining relevant experience through the UPS Canada Careers portal. Please select the “Dispatcher – Vaughan, ON” posting and follow the on‑screen instructions to complete the application. Only candidates selected for an interview will be contacted. UPS Canada is an equal‑opportunity employer and welcomes applicants from all backgrounds. Qualifications: Dangerous Goods Certification Skills: Warehouse operations, Material handling, Order fulfillment