Customer Service Advisor at Sainsbury's, Belfast, Northern Ireland in Belfast

Customer Service Advisor Sainsbury's Belfast, Northern Ireland Company Overview Sainsbury's is a leading UK retailer dedicated to providing quality products and exceptional customer service. With a rich history spanning over 150 years, we are committed to making a positive difference in the lives of our customers, colleagues, and communities. We are passionate about offering a diverse range of products, from fresh food to clothing and homewares, all at great value. Join us and be part of a team that strives to exceed customer expectations every day. Key Responsibilities For Customer Service Advisor As a Customer Service Advisor at Sainsbury's Belfast, you will be the face of our brand, ensuring a welcoming and helpful experience for all our customers. Your key responsibilities will include: * Providing excellent customer service, responding to customer queries and resolving any issues in a professional and efficient manner. * Processing customer transactions accurately and efficiently, including handling cash, card payments, and vouchers. * Promoting Sainsbury's products and services, offering helpful product information and making relevant recommendations. * Maintaining a clean and tidy store environment, adhering to Sainsbury's health and safety standards. * Building strong relationships with customers, demonstrating empathy and understanding their needs. * Working effectively as part of a team, supporting colleagues and contributing to a positive store atmosphere. * Adhering to Sainsbury's policies and procedures, ensuring compliance with all relevant regulations. Required Qualifications * Excellent communication and interpersonal skills, with the ability to build rapport with customers. * Previous customer service experience, preferably in a retail environment. * Strong problem-solving and decision-making skills, with the ability to handle challenging situations calmly and professionally. * Flexibility to work a variety of shifts, including evenings and weekends. * A positive and proactive attitude, with a genuine passion for delivering exceptional customer service. Desired Skills * Experience in using point-of-sale systems. * Knowledge of Sainsbury's products and services. * Ability to speak additional languages. * Previous experience in a fast-paced retail environment. Compensation & Benefits We offer a competitive salary of £19,000 - £22,000 per annum, depending on experience. In addition, you will receive: * Generous staff discount across all Sainsbury's stores and online. * Access to a pension scheme. * Opportunities for career development and progression within Sainsbury's. * A supportive and inclusive working environment. How to Apply If you are passionate about delivering exceptional customer service and are looking for a rewarding career with a leading retailer, please apply online at our careers website. We look forward to hearing from you! Qualifications: NVQ in Retail/Hospitality Skills: Food Preparation, Kitchen Management, Menu Planning