IT Support Analyst at Sage Group, Peterborough, East of England in Peterborough

## IT Support Analyst Location: Peterborough, East of England, United Kingdom Salary: £25,000 - £30,000 per annum, depending on experience Company Overview Sage Group is a global technology company providing software and services to small and medium-sized businesses. We are passionate about helping businesses of all sizes manage their finances, operations and people. With a presence in over 20 countries, Sage is a leading provider of cloud business management solutions. Key Responsibilities For IT Support Analyst As an IT Support Analyst at Sage, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You will be responsible for: * Providing first and second-line technical support to Sage employees across various platforms and applications. * Diagnosing and resolving hardware and software issues, including desktops, laptops, mobile devices, and peripherals. * Managing user accounts, passwords, and access permissions. * Troubleshooting network connectivity issues and collaborating with network engineers to resolve complex problems. * Installing, configuring, and maintaining computer hardware and software. * Documenting incidents and resolutions in our IT service management system. * Assisting with the deployment of new technologies and systems. * Providing training and support to employees on the use of Sage's technology tools. * Participating in on-call rotations to provide out-of-hours support. Required Qualifications * Minimum 1-2 years of experience in an IT support role. * Strong understanding of Windows operating systems and Microsoft Office Suite. * Experience with troubleshooting and resolving hardware and software issues. * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * AITL (ITIL Foundation) certification is desirable. Desired Skills * Experience with cloud-based technologies and services. * Knowledge of networking protocols and technologies. * Familiarity with IT service management tools. * Experience with scripting languages (e.g., PowerShell, Python). * A degree in Computer Science, Information Technology, or a related field is advantageous. Compensation & Benefits * Competitive salary within the range of £25,000 - £30,000 per annum, depending on experience. * Generous pension scheme. * Life assurance. * 25 days' annual leave, plus bank holidays. * Access to Sage's employee discount programme. * Opportunities for professional development and career progression. How to Apply If you are a motivated and enthusiastic individual with a passion for technology and customer service, please submit your CV and cover letter to the Sage Careers website. We look forward to hearing from you. Qualifications: CEH (Certified Ethical Hacker) Skills: Cyber Security Principles, Threat Analysis, Security Protocols