Customer Service Advisor at Boots UK, Sheffield, South Yorkshire in Sheffield

Company Overview Boots UK is a leading retail pharmacy chain in the United Kingdom, with a rich history dating back to 1849. As a subsidiary of Walgreens Boots Alliance, Boots UK operates over 2,500 stores across the country, employing more than 60,000 people. Our mission is to provide excellent patient care and customer service, making us the first choice for healthcare and beauty needs. We are committed to delivering exceptional service, building strong relationships with our customers, and making a positive impact on the communities we serve. Key Responsibilities For Customer Service Advisor As a Customer Service Advisor at Boots UK in Sheffield, South Yorkshire, you will play a vital role in delivering outstanding customer service, ensuring that every customer has a positive experience in our store. Your main responsibilities will include: · Responding to customer queries and resolving issues in a professional and courteous manner · Providing expert advice and guidance on our products and services, including healthcare and beauty products · Processing transactions, handling customer complaints, and resolving issues efficiently · Working collaboratively with the store team to achieve sales targets and promote our products and services · Maintaining a high level of product knowledge, including new product launches and promotions · Participating in training and development programs to continuously improve your skills and knowledge Required Qualifications To be successful in this role, you will need to have: · Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues · A passion for delivering exceptional customer service, with a customer-centric approach · Ability to work in a fast-paced retail environment, with a flexible approach to working hours and days · Basic IT skills, including proficiency in using point-of-sale systems and other retail software · A minimum of GCSE grade C or equivalent in English and maths · Ability to work as part of a team, with a positive and supportive attitude Desired Skills While not essential, the following skills and qualities would be desirable: · Previous experience in a customer-facing role, preferably in retail or hospitality · Knowledge of healthcare and beauty products, including experience working with similar products · Ability to speak multiple languages, reflecting the diversity of our customer base · Experience of working in a target-driven environment, with a focus on achieving sales targets · A qualification in customer service, such as a diploma or certificate in customer service Compensation & Benefits We offer a competitive annual salary range of £18,000 to £22,000, depending on experience, plus benefits including: · A discretionary bonus scheme, based on individual and store performance · A generous staff discount scheme, with discounts on Boots UK products and services · A comprehensive training and development program, with opportunities for career progression · A pension scheme, with employer contributions · A range of flexible benefits, including life assurance, income protection, and critical illness cover How to Apply If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you. To apply for this exciting opportunity, please visit our website and search for the Customer Service Advisor role in Sheffield, South Yorkshire. You can also visit our store in person and ask to speak to the store manager, who will be happy to provide more information and answer any questions you may have. We look forward to receiving your application and discussing this opportunity further. Qualifications: Hospitality Management Diploma Skills: Food Preparation, Kitchen Management, Menu Planning