Customer Service Advisor at Boots UK, Derby, East Midlands

Company Overview:
Boots UK, a renowned retail and pharmacy chain in the United Kingdom, has been serving the nation for over 170 years. With a commitment to providing exceptional customer service and high-quality healthcare products, Boots UK has become a household name known for its wide range of beauty, health, and pharmaceutical offerings.

Key Responsibilities For Customer Service Advisor:
- Greet and assist customers in a friendly and professional manner
- Provide product information, advice, and recommendations to customers
- Process transactions accurately and efficiently using the point of sale (POS) system
- Handle customer queries, concerns, and complaints promptly and effectively
- Maintain a clean and organised work environment
- Collaborate with team members to achieve sales targets and deliver excellent customer service

Required Qualifications:
- Previous experience in a customer service role within a retail environment
- Strong communication skills and the ability to engage with customers effectively
- Proficiency in using basic computer systems and POS terminals
- A proactive and customer-focused approach to work
- Flexibility to work in shifts, including evenings and weekends

Desired Skills:
- Knowledge of beauty, health, and pharmaceutical products
- Experience in upselling and cross-selling products to customers
- Ability to multitask and work well under pressure
- Team player with a positive attitude and willingness to learn
- NVQ Level 2 or equivalent qualification in Customer Service is advantageous

Compensation & Benefits:
- The annual salary range for the Customer Service Advisor position at Boots UK in Derby, East Midlands, is between £16,000 to £18,000, depending on experience and qualifications.
- Employee discount on Boots UK products and services
- Pension scheme and healthcare benefits
- Training and development opportunities to enhance skills and career progression

How to Apply:
To apply for the Customer Service Advisor role at Boots UK in Derby, please visit our careers website and submit your updated CV along with a cover letter highlighting your relevant experience and skills. We look forward to welcoming dedicated individuals who share our passion for delivering exceptional customer service and making a difference in the lives of our customers.